Privacy Policy

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Effective Date: 16/05/2025

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1. Introduction

Your privacy matters to us. This Privacy Policy explains what personal data we collect at DropComments, how we use it, and your rights regarding that data.

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2. Data We Collect

We may collect:

  • User-provided data: Name, email address, and other information submitted via forms or during account creation.
  • User-generated content: Comments, feedback, and associated metadata (timestamps, project context).
  • Technical data: Device type, browser version, and anonymized behavior data inside the app.

3. Tools We Use for Data Collection

  • PostHog is used within the DropComments web app to collect anonymized usage data (e.g., feature usage, click paths) for product improvement purposes.
  • Plausible Analytics is used on our public website (https://www.dropcomments.com). It is a privacy-friendly analytics tool that does not use cookies and does not collect any personally identifiable information.

We do not use tracking for advertising and do not sell any data.

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4. How We Use the Data

We use data solely to:

  • Operate and improve the DropComments platform.
  • Understand how users interact with features (via PostHog).
  • Monitor site performance and traffic trends (via Plausible).
  • Respond to support requests.
  • Ensure platform security and reliability.

5. Legal Bases

We process your data under the following legal bases:

  • Legitimate interest: For improving our product and understanding usage.
  • Contractual necessity: For delivering our service when you sign up or submit content.
  • Consent: Where explicitly requested (e.g., email communication preferences).
  • Legal obligations: When required to comply with law.

6. Data Sharing

We do not sell your data. We may share it with trusted third-party providers only to deliver our services (e.g., hosting, email delivery), all of whom are bound by confidentiality agreements.

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7. Data Retention

  • Usage data (via PostHog) is retained for internal analysis and product improvements, typically no longer than 12 months.
  • Site analytics data (via Plausible) is aggregated and anonymized.
  • User account and content data is retained as long as your account is active or until you request deletion.

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8. Your Rights

If you are located in the EU/EEA or under similar data protection laws, you may:

  • Access, rectify, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Request a copy of your data (portability).
  • File a complaint with your data protection authority.

To exercise these rights, contact us at: benoit@dropcomments.com

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9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

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10. Updates

We may revise this policy to reflect changes in our practices or legal requirements. We will notify users of significant updates.

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11. Contact

If you have questions or concerns, you can reach us at:

  • Email: Hunter@dropcomments.com

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